Membership & Policies

Recognized among the premier spas in the country, Kelly’s Spa offers private memberships featuring unparalleled pampering Luxurious Treatments and attention.

Annual Membership Overview*

Single Membership
$599.00 Initiation Fee
$99.00/Monthly Dues

Couples Membership
$1,099.00 Initiation Fee
$198.00/Monthly Dues

Membership Benefits Include:

Kelly's Membership Card

50-Minute Treatment of Your Choice per Month

  • Swedish Massage
  • Healing Massage 
  • Maternity Massage 
  • Reflexology Massage 
  • Advanced Hydrating Facial 
  • Clear Skin Facial 
  • Rejuvenating Facial 
  • Sensitive Skin Facial 
  • Pear & Green Apple Body Polish 
  • Papaya Pineapple Body Polish
  • Hyrdating Marine Wrap
  • Sunset Body Wrap

Monday through Thursday (Excluding Holidays) Access to:

  • Men’s & Women’s Retreats with full changing room amenities including robe, sandals & lockers 
  • Eucalyptus Steam Rooms 
  • Relaxation Lounges & Outdoor Spa Courtyard 
  • Pool & Jacuzzi 
  • Complimentary Valet Parking

15% Off any Additional Spa Treatments

15% Off Kelly’s Spa & Boutique Retail

Bring a Friend:

  • Three complimentary spa day guest passes per year (Guest passes are valid Mon.-Thurs., subject to availability, and excludes holidays, Festival of Lights. Members must accompany guest).

Resort Benefits:

  • Stay: 15% off overnight hotel accommodation (based on availability) 
  • Dine: 15% off food & beverage at all resort dining outlets (excluding alcohol) 
  • Socialize: Invitations to regularly scheduled, exclusive Member Resort & Spa events

Kelly’s Spa members must be 18 years or older.

* Terms and Conditions Apply.  For more information, please call 951-341-6755.

Spa Policies

Because we want you to experience the utmost in enjoyment and relaxation during your visit here, we invite you to arrive early for your spa treatments and to linger after. Feel free to enjoy our beautiful outdoor swimming pool and whirlpool along with our private men’s and women’s steam rooms. Spa amenities include the use of a luxurious robe, spa slippers and a private locker. Vanity products and toiletries are also available for your use.

Services which are listed with a * symbol are considered heat treatments and are not recommended for guests who have heart conditions, heat sensitivity or who are pregnant. Please advise your spa agent of any health concerns or questions regarding which treatments are best for you.

Also, before booking your treatments, please notify our spa reservation agent if you have high blood pressure, allergies, any other physical ailments or disabilities, or if you are pregnant. If you have any concerns at all, please let us know. If at any time during your services you experience discomfort, please alert your therapist immediately.

Your satisfaction and enjoyment is our primary concern. In consideration of other guests we ask that all cell phones and pagers be turned off while at the spa. We also recommend not wearing jewelry during your visit with us.

Kelly’s Spa is a non-smoking facility.

Spa Reservations
To best ensure the treatments you want are available at the times you desire, we strongly suggest making reservations well in advance of your visit.

For spa reservations please call 951-341-6725 or if in-house at the Mission Inn, touch 820. Availability of treatments and prices are subject to change without prior notification.

Check-In
We ask that you arrive 30 minutes prior to your first scheduled spa appointment so that you may relax and not feel hurried into your spa experience. Unfortunately, late arrivals cannot receive an extension of scheduled treatments.

Cancellation Policy
As a courtesy to other spa guests and with consideration for the spa’s therapists, we request that all guests using the Spa extend a courteous 12-hour cancellation notice to reschedule or cancel any single spa treatment appointment.

For packages and wellness classes, we request a 24-hour cancellation notice. For groups we request a 72-hour cancellation notice. If less than the cancellation time/hours notice is given, full service price of the treatments will be billed. A credit card number is required at the time you book your treatments.

Gratuities
Gratuities are not included in the services and are entirely up to our guest’s discretion. Recommended standard gratuity for satisfactory service is 18-20%.

Age Policy
Guests ages 14 to 18 must be accompanied by a parent, receive treatment with a provider of the same gender and must wear a swimsuit during each treatment.

Facility Fee
The use of Kelly’s Spa facilities is complimentary to all guests receiving services.

Gift Cards
Gift cards are available upon request and make appreciated and tasteful gifts. Kelly’s Spa at the Mission Inn also features many unique and luxurious spa products and accessories for your enjoyment at home or while traveling.

Frequently Asked Questions

We are delighted that you have embraced Kelly’s Spa to renew your spirit with our rejuvenating treatments. In order to elevate your spa experience, we have created this informational guideline to assist you with any questions.

Pre-Arrival

When should I arrive?

For your enhanced comfort and relaxation, we suggest that you arrive at least 30 minutes before your scheduled treatment. This will allow you to relax, leisurely get into your cozy robe and unwind in our relaxation lounges and eucalyptus steam room.

What about my jewelry and valuables?

If you are staying at the hotel, please leave valuable items in the guestroom safe or the safety deposit boxes at the front desk. We do not assume responsibility or liability for any loss or damage to such articles.

Should I shave before a treatment?

Shaving is not recommended prior to any body treatments or hair removal services. For men, shaving is recommended, but not necessary, prior to a facial. If you do choose to shave prior to your facial, be sure to do so at least six hours prior to your appointment.

Upon Arrival

Soft voices quiet minds

As a sign of respect to others and in order to maintain the tranquil environment, please speak softly throughout the Spa.

Spa Attire

Luxurious robes, slippers and personal lockers are provided for you during your visit. We recommend wearing something comfortable to leave in. We also suggest bringing a bathing suit if you plan on using the eucalyptus steam room or our sparkling pool.

What should I wear?

Most body treatments are enjoyed without clothing, however, please wear what makes you comfortable. During all treatments, your body is fully draped, except for the area being worked on. Before and after your treatment, robes and slippers are provided.

What about my comfort?

This is your time, and you should delight in the full experience. Whether it’s the room temperature, the amount of massage pressure or the volume of the music, please notify us of your preferences. We request that cell phones, cameras, and pagers be turned off while enjoying the Spa.

Health

What if I have special health considerations?

Please notify our spa reservation agent before booking your treatments if you have high blood pressure, allergies, any other physical ailments or disabilities, or if you are expecting. If you have any concerns at all, please let us know especially if you are under a physician’s care. If at any time during your services you experience discomfort, please alert your service provider immediately.

What if I am a Mother-to-be?

While there are a few services that should be avoided during pregnancy, there are many beneficial treatments that can be enjoyed. Please notify our spa agents if you are expecting when you make your appointments so that they can offer guidance. Please note that any heat treatments and some Spa facilities are not suitable for mother’s to be. We highly recommend that you consult your doctor prior to your Spa visit.

Eucalyptus Steam Room

Enjoy our eucalyptus steam room with a cold plunge shower, complimentary with any spa treatment.

Spa Policies

Is there a minimum age for treatments?

Guests must be at least 14 years of age to experience a Spa treatment. If under the age of 18, treatments will be performed by a therapist of the same gender as the guest.

It is highly recommended for teens to wear a bathing suit and a parent must be in the treatment room.

What if I am late for my appointment?

Arriving late will simply limit the time for your treatment, thus lessening its effectiveness and your pleasure. Your treatment will end on time so that the next guest will not be delayed. The full value of your treatment will be charged.

Cell Phone Policy

We understand your desire to keep in touch. However, in consideration of all of our guests, cell phone use is not permitted beyond our Spa reception area.

What is the cancellation policy?

We request that all guests using the Spa extend a courteous 12-hour cancellation notice to reschedule or cancel any appointment. For packages, we request a 24-hour cancellation notice. For groups we request a 72-hour cancellation notice. If less than the cancellation time/hours notice is given, full service price of the treatments will be billed. A credit card number is required at the time you book your treatments.

What about gratuities?

Gratuities are not included in the services and are completely up to the guest’s discretion. Standard gratuity for a satisfactory service is 20%.

3649 Mission Inn Avenue

Riverside, California92501

800.440.5910

www.Kellysspa.com

3649 Mission Inn Avenue, Riverside CA 92501

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